Last Updated: 1-4-2025
1. General Policy Since our products are digital and delivered instantly, we do not offer returns or refunds once a purchase has been completed. However, we are committed to customer satisfaction and will address any issues on a case-by-case basis.
2. Refund Eligibility Refunds may be granted under the following circumstances:
- Duplicate Purchase: If you accidentally purchased the same product twice, we will refund the duplicate transaction.
- Corrupt or Inaccessible Files: If the product file is damaged or cannot be accessed, we will provide a replacement or issue a refund.
- Incorrect Product Delivery: If you received the wrong digital product, we will provide the correct file or issue a refund if the issue cannot be resolved.
3. Non-Refundable Situations We do not issue refunds in the following cases:
- Change of Mind: If you decide you no longer want the product after purchase.
- Incompatibility: It is your responsibility to ensure compatibility before purchasing.
- Downloaded Products: Once a product has been successfully downloaded, it is considered used and non-refundable.
4. Requesting a Refund To request a refund, please contact us within [3 days] of purchase at:
- Email: mail@webcraftland.com
- Order Details: Include your order number and proof of purchase.
We aim to respond within 3-5 business days.
5. Changes to This Policy We reserve the right to modify this policy at any time. Please review it periodically for updates.